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CLIENT SERVICES REPRESENTATIVE (Series 7 Required) in Dallas, TX at 1st Global

Date Posted: 11/6/2018

Job Snapshot

Job Description

The Client Services Department provides first line delivery of client service to financial advisors in the field. The group responds to advisor and assistant inquiries from a broad range of topics including phone calls, e-mails, and online submissions. Providing excellent client service is core to the group.

Essential Duties/Responsibilities:
• Answer incoming phone call, online chat and email communications from 1st Global financial advisors, assistants and clients.
• Operating with the highest standard of service quality, a CSR owns the issue from the time a work item is received through its resolution by working in a detailed, timely and collaborative manner. Common issues presented may include (but are not limited to) the set-up of new accounts, transfer of assets, money movement, advisor compensation, and data or account problem resolution.
• Using internal systems and platforms, CSRs document and resolve all contacts with advisors, assistants, third parties, and end clients.
• Act as a liaison internally by working collaboratively across various internal departments to resolve complex issues.
• Assist other departments as requested.
• Assist with identifying and implementing new processes or procedural improvements.
• Work on special projects as assigned 

Minimum Education Required:
• BA/BS in Business, Finance or a related field preferred, or the equivalent work experience in a related industry.

Licenses/Certifications Required:
• Series 7 and 63 or 66

Minimum Specific Experience Required:
• 2+ years’ experience working in a financial services call center preferred.
• Ability to work non-standard hours to accommodate time zone differences

Knowledge, Skills and Abilities:
• Excellent verbal and written communication skills.
• Exceptional client service and phone skills.
• Strong analytical and problem solving skills.
• Strong attention to detail and ability to multi-task.
• Ability to work effectively independently, as well as in a team environment.
• Strong computer skills, including proficiency in MS Office applications.
• Ability to work with a sense of urgency while maintaining a high level of quality and meeting service standards. 


Travel:
• Estimated % of time required to travel – 0%

Reasonable Accommodations:
Applicants and employees who require reasonable accommodation to complete the duties and responsibilities described above should notify Human Resources.

Disclaimer:
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Additionally, this document is not an employment contract. The company reserves the right to modify job duties or job descriptions at any time.

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