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RELATIONSHIP MANAGER in Dallas, TX at 1st Global

Date Posted: 2/4/2018

Job Snapshot

Job Description

Summary of Position:
The Relationship Manager understands their assigned advisor’s clients, business needs and practices, recognize trends in order to provide proactive guidance, successfully handle and diffuse escalations and have an understanding of financial products in order to provide a high touch service experience.

Essential Duties/Responsibilities:
•Providing oversight and relationship management to a client base of top producing financial advisors and assistants.
•Answering incoming phone calls and emails to provide expedient and accurate information to advisors and assistants regarding programs, platforms, documents, new account setup, transfer of assets, trading and commissions, etc.
•Serving as an educational resource by providing financial product knowledge and training on proper processes and procedures.
•Serving as a liaison between internal departments to resolve outstanding issues for advisors and assistants.
•Serving as a Sales Support Supervisor in looking for any potential regulatory issues, violations or complaints involving assigned advisors or assistants.
•Recommend areas for process and procedure improvement to improve office efficiency.

Minimum Qualifications:
Minimum Education Required:
•BA/BS in Business, Finance or a related field preferred,
Licenses/Certifications Required:
•Series 7, 63/65 or 66 and 24 required
•General Lines Agent; life, accident, health/HMO preferred

Minimum Specific Experience Required:
•3+ years’ experience in high-energy call center financial environment, preferably in a relationship management role.

Knowledge, Skills and Abilities:
•A positive and professional attitude in combination with a high level of integrity and ethical standards.
•A natural interest in helping and supporting others.
•Ability to communicate complicated financial investment concepts and strategies in a patient, clear and concise manner
•Having personal accountability and willing to take ownership of issues to resolution.
•Strong analytical skills and initiative, with a high degree of organizational, relationship building, and presentation skills.
•Ability to work independently while understanding the nuances of effective communication within a team environment

Reporting Structure:
Individual Contributor

Physical Demands and Working Conditions:
•Sit – Frequent
•Stand, Walk - Occasional
•Estimated % of time required to travel – 1%

Reasonable Accommodations:
Applicants and employees who require reasonable accommodation to complete the duties and responsibilities described above should notify Human Resources.

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Additionally, this document is not an employment contract. The company reserves the right to modify job duties or job descriptions at any time.


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